The Royal Bay Stay respects your privacy. This Privacy Policy explains how personal information may be collected, used, and disclosed when you visit The Royal Bay Stay website (the “Website”).
The Website is an informational website for The Royal Bay Stay, a furnished rental in Royal Bay, Colwood, British Columbia. The Website is hosted using Shopify.
The Royal Bay Stay does not accept reservations, payments, or booking inquiries directly through this Website. Availability, rates, inquiries, and reservations are handled separately by Victoria Prime.
Information We Collect
We have designed this Website to collect as little personal information directly from visitors as reasonably possible.
When you visit the Website, Shopify and the technologies used to operate the Website may automatically collect certain technical information, including:
- your IP address;
- browser and device information;
- network connection information;
- information about how you navigate and interact with the Website;
- cookie identifiers and similar technical information; and
- general location information inferred from your IP address.
The Royal Bay Stay does not use this Website to collect payment card information, process purchases, create customer accounts, maintain shopping carts, accept reservations, or collect booking information.
If you contact us directly by email regarding a privacy matter, we will receive the information you choose to include in that communication, such as your email address and message.
How We Use Information
Information collected through the Website may be used to:
- operate, maintain, and secure the Website;
- understand generally how visitors use the Website;
- diagnose technical problems;
- improve the Website and visitor experience;
- prevent misuse, fraud, or security threats;
- respond to privacy-related communications; and
- comply with applicable legal obligations.
We do not use information submitted through this Website to process rental reservations or payments.
Shopify
The Website is hosted by Shopify.
Shopify may collect and process information about visitors to Shopify-powered websites in order to provide, secure, maintain, and improve its services. This may include information about your browser, device, network connection, IP address, cookies, and interactions with the Website.
Shopify may process information in countries other than Canada.
Visitors can learn more through Shopify’s privacy documentation.
Cookies and Similar Technologies
Shopify uses cookies and similar technologies on merchant storefronts. Some cookies are necessary for the operation and security of Shopify-powered websites, while others may support preferences, analytics, or other functionality depending on the services enabled on the Website.
Your browser may allow you to block or delete cookies. Blocking certain cookies may affect how the Website functions.
Victoria Prime and Other Third-Party Websites
The Website contains links to Victoria Prime and may contain links to other third-party websites.
When you select Check Availability or another booking-related link, you will leave The Royal Bay Stay website and be directed to Victoria Prime.
Any personal information you provide after leaving this Website — including booking inquiries, contact information, reservation details, or payment information — is subject to the privacy practices of the website or service receiving that information.
The Royal Bay Stay is not responsible for the privacy practices, security, or content of third-party websites. Visitors should review their privacy policies before providing personal information.
Disclosure of Personal Information
We may disclose personal information when reasonably necessary:
- to Shopify and service providers that help operate, secure, or maintain the Website;
- when required or permitted by applicable law;
- in response to valid legal processes or government requests;
- to investigate or address fraud, security threats, or misuse of the Website; or
- in connection with a business reorganization, transfer, or similar transaction where permitted by law.
We do not sell personal information collected directly through this Website.
Security and Retention
We take reasonable steps appropriate to the nature of the information to protect personal information in our custody or control.
However, no website, network, or electronic transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, security, or operational requirements.
Shopify maintains its own security and retention practices for information it processes through its platform.
Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights concerning personal information in our custody or control, including rights to request access to your personal information and to request correction of inaccurate information.
To make a privacy request concerning information under our control, contact us using the email address below. We may need to verify your identity before fulfilling certain requests.
Information processed independently by Shopify may also be subject to rights and choices provided directly by Shopify.
Children’s Privacy
This Website is intended to provide information about furnished accommodation and is not directed toward children.
We do not knowingly use the Website to solicit or collect personal information directly from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Website, our practices, service providers, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
Contact
For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact:
The Royal Bay Stay